QUESTIONS YOU MAY ASK

FAQ’s…if you can’t find your answer, ask us!

Would you like information about your booking, the best best ski areas or the most scenic hikes…

We have endeavoured to answer all the questions we get asked regularly to help you plan your ideal experience and time away with us in Chamonix.

If you cannot see an answer to your question please feel free to ask with the form on the right and we will reply promptly. 

LOCATION RELATED

Where are your properties located?

Most of our properties are located in Chamonix Town, in the specific areas of Chamonix Sud, Chamonix Centre or Savoy, close to amenities. We have a few of properties in the Les Moussoux and Les Praz . Click our Chamonix Page to see a description of all the areas plus maps of where our apartments are located.

Where is your office located?

Please refer to our About us Page

SKI RELATED

How far is the ski/hiking lift from our accommodation?

Chamonix is not a ski to door resort. The town is much larger than most other ski resorts, and the ski areas and lifts are separate to the town, spread out along the Chamonix Valley. Most people stay near or in Chamonix town to soak up the atmosphere and take advantage of the many shops, bars and restaurants, and use the ski bus service (free with your pass), or car to access the ski areas. The closest lift/ski area to town is Le Brevent at about 5-10 min from the centre by bus (this ski area is linked to Flegere), the next is Les Grands Montets at 15 -20 min on the bus, and then Le Tour which is 25 min away on the bus.

Is there public transport available to the ski/hiking lifts and how far is this from our accommodation?

There is an extensive network of buses accessing the lifts, winter and summer, and the price of these are included in your ski pass so you do not have to pay a fee. The buses are more frequent at peak times. We would recommend the bus over the train as the bus drops you at the door, whereas the train stops can be some walk from where you wish to get to, and does not cover all of the valley. Most of the accommodation has a bus stop within a short walk, however you can see how far each particular property is from the nearest bus stop by clicking into the property page.

For more information on the bus service provided in Chamonix visit Chamonix.net

Which lift pass should I buy?

Please refer to our Lift/Ski Passes page for this information and prices

How do I get to the ski areas?

Access to the ski areas is best by car or ski bus. You can see more information regarding the ski-bus which is included in the price of your lift pass on the Lift Pass page. It is also possible to walk to the Brevent lift from the town centre, however be aware that this is a 10 minute walk up a steep (and, in winter, icy) hill to get to the lift. If travelling by car there is parking available at all the Chamonix Valley lift stations. They are all free parking, except for Brevent (approx €6 per day). Parking areas only tend to get full at high peak time, ie Christmas, New Years, and February half term week.

Which ski area should I go to?

Please refer to our Lift/Ski Passes page for more details on the ski areas and levels of ability.

Is there good skiing in early/late season?

The ski areas all open fully on the Saturday before Christmas day, and up to that point there is normally one or two ski area operating or partially opening depending on the snow (Les Grands Montets usually) and up to beginning of December this is normally only at weekends. Again it depends on the snow and how good it is, if snow is good then one ski area at least in Chamonix will open all week long and there may be more than one area fully open. Chamonix has one of the best snow records in the Alps and 90% of the skiing is above 2000m making it a good place for early skiing and a good bet for Christmas and New Years weeks. If you are looking for a very cheap break and are happy to risk the snow, or there are reports of early snow and you want a last minute deal, then an early break might be for you as accommodation is much cheaper before 20th December. If you are looking for a cheaper time to ski but want to guarantee that every ski area is open, we would recommend early – late January as another option. For late breaks, Chamonix snow is generally excellent during March and into April a little. The last date for closing of the resorts is usual mid to end April with Les Grands Montets open the latest.

How easy is it to access Les Houches, Courmayeur and Verbier?

Please refer to our Lift/Ski Passes page

HIKING RELATED

Is there public transport available to the ski/hiking lifts and how far is this from our accommodation?

There is an extensive network of buses accessing the lifts, winter and summer, and the price of these are included in your ski pass so you do not have to pay a fee. The buses are more frequent at peak times. We would recommend the bus over the train as the bus drops you at the door, whereas the train stops can be some walk from where you wish to get to, and does not cover all of the valley. Most of the accommodation has a bus stop within a short walk, however you can see how far each particular property is from the nearest bus stop by clicking into the property page.

For more information on the bus service provided in Chamonix visit Chamonix.net

ACCOMMODATION RELATED

How do I enquire, book and pay?

Please refer to our How To Book page

What is included in the rental price quoted?

The price quoted to you is for the property (not per person unless otherwise stated), and includes a clean at the end of your stay, bed linen plus 1 bath towel per person, and hand towel and bath mat for each bathroom.

What is not included in the rental price quoted?

Tourist tax is additional and charged at €0.75 per person per night. Additional services such as transfers, lift passes, ski lessons, ski hire, adventure activities etc are not included unless specifically stated. Food or catering is not included unless specifically stated. For more details on how to book each of these services please refer to our Resort Extras page.

Is there a damage deposit?

For most properties we hold a secure deposit against your card details rather than requesting a cash deposit, and subsequently charge the card for any lost keys or damage to the property. However for some of our larger properties, owners do require a cash damage deposit, and we will advise you of this upon booking confirmation. We do not charge for small damages such as broken glasses, plates or bed slats (unless extensive damage to all of these items in the property), however we do request that you inform us so that we can fix any problems for the next guests. We also understand that some damages are due to wear and tear so we would be grateful that if you notice anything particular that needs to be fixed you inform us so that we can endeavour to put it right during your stay if possible, and for the next guests.

What is your refund / cancellation policy?

Please refer to our Booking Terms and Conditions

Do I have to sign a contract regarding rental?

Booking assumes that you have read and accepted our terms and conditions. Please refer to our Booking Terms and Conditions page for full details

CHECK IN / CHECK OUT

What time is check in? How do I check in?

Standard check in time is 16h00 but we do try to be flexible where we can. Check in procedure depends on the property and the time of day you are arriving. Arrivals before 17h30: For check in to properties located close to our office you are directed to our office for key pick up. For properties located a distance from our office, we meet you at the property (asking you to give us and approximate time of arrival and a call when you are about 20 minutes away). Arrivals after 17h30: We arrange a self check in. For properties located close to the office we have a key safe at the office where we store the keys and give you access codes and directions. For properties located a distance from our office we have key safes at the property or will give you other instructions. It is important that before arrival you let us know your time of arrival and mobile number whilst travelling in case of delays or we need to contact you. The in-resort number to call regarding your check-in is 00 33 6 76 62 27 49.

What is check out time? How do I check out? Is there a charge for late check out?

Standard check out time is 10h30 but we do try to be flexible where we can, if you ask us in advance. We can not guarantee any late check outs, however if we can accommodate them a fee may be charged and they can only be confirmed 24 hours before the day of departure (as it depends on other bookings arriving in to the property). If you are leaving the resort late and a late check out of the property is not possible, we are happy for you to store your luggage at our office until 16h00 where you can also get changed before you leave. We do not have shower facilities at the office. The in-resort number to call regarding your check-out is 00 33 6 76 62 27 49.

SUMMER ACTIVITIES RELATED

What summer activities are there in Chamonix?

Please refer to our Summer Activities page for more details.

AMENITIES RELATED

What’s good for children in Chamonix?

Please refer to the ‘Children in Chamonix’ section of our Chamonix Page page and our ‘Children in Summer’ section of our Summer Activities page for more details.

Do you offer catered packages or food & drink?

All of our properties are self catered, however we can arrange for a chef to come and cook for you for a full week or ad hoc as required. This is not a recommended option for the smaller studios, one or two bedroom apartments. Refer also to our Resort Extras page where we give you options for purchasing food and drinks packs for self catered properties.

What are your services, and what do they cost?

We do not charge for our concierge service. We will arrange all the high hassle elements of your holiday at no extra charge. We have all the contacts in Chamonix and know the best places to go, so save you time and effort, and saves you waiting in queues when you get here. We provide a one stop shop, so you just make one payment to us (except equipment hire) and we organise the rest.

Do you provide cots and high chairs?

We do have some cots and high chairs that we can put into apartments on request at a cost of €10 per item. Please book in advance to ensure availability. Note however that unfortunately we cannot provide cot linen.

Do you provide parking?

It depends on the property, some properties have private reserved parking, others have access to private but shared parking, and others do not have parking but are situated close to free on street, or pay car parks . Where there is parking this is freely provided, however as the parking passes are extremely hard to come by and expensive to replace there is a fine of (100 for forgetting to leave the pass when you depart, or for losing it.

Booking Enquiries:
Fr: +33 (0)6 73 49 45 06
UK: +44 (0)1253 67 57 39

GOT A QUESTION?

We are here to answer any questions you may have about your stay in Chamonix, just click the button below and we will reply promptly.